Support
Welcome to the Minesweeper support hub. Most questions are answered in the FAQ below. If you can’t find what you need, contact us directly — we’re happy to help.
Frequently asked questions
Getting started
How do I play?
Minesweeper is a logic puzzle. The goal is to reveal every safe cell without triggering a mine.
- Numbers tell you how many mines are touching that cell (in all 8 directions).
- Flag a cell when you’re sure it hides a mine, so you don’t reveal it by mistake.
- Win by revealing every cell that is not a mine.
Your first tap is always safe — the board is generated so you never hit a mine on the opening move.
What are the differences between difficulty levels?
- Easy — small board, few mines. Great for learning.
- Normal — balanced challenge for regular play.
- Hard — large board, dense mines. For experienced players.
- Custom — choose your own rows, columns, and mine count.
Gameplay
How does flag mode work?
You can switch between two flag styles in the game screen:
- Toggle — tap the flag button once to stay in flag mode, tap again to return to digging.
- Momentary — hold to flag a cell, release to keep digging.
Pick whichever feels natural in Settings or right on the game screen.
I hit a mine — can I keep playing?
Yes. After hitting a mine you can choose Revive to watch a short ad and continue your run.
Heads-up: a revived run is not counted as an official record, so your best-time leaderboard stays fair.
Records & data
Where are my records stored?
All game records, statistics, and settings are stored only on this device using the device’s local storage. There is no account and no server — your data stays with you.
Because of this, records do not transfer to a new device and are removed when you uninstall the app.
Minesweeper Pro
What does Minesweeper Pro include?
Minesweeper Pro removes all ads from the game for a clean, uninterrupted experience. It is available as a monthly, yearly, or lifetime option.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple, not inside the app:
- Open Settings > [your name] > Media & Purchases > View Account > Subscriptions on your device.
- Or visit appstore.com/subscriptions ↗.
From there you can change plans, switch billing periods, or cancel.
How do I restore a previous purchase?
Open Settings in the app and tap Restore. If you used the same Apple ID, your Pro entitlement will be reactivated automatically on this device.
Can I get a refund?
All payments are processed by Apple, so refund requests must go through Apple directly:
- Visit reportaproblem.apple.com ↗
- Find the purchase and select “Request a refund”.
Ads & settings
Why am I seeing ads, and can I turn off tracking?
The free version is supported by ads (banner, interstitial, and rewarded to revive). To remove ads entirely, upgrade to Minesweeper Pro.
For tracking: when first prompted, choose “Ask App Not to Track” to disable personalized ads. You can change this anytime in Settings > Privacy & Security > Tracking.
Can I turn off haptics, sound effects, or music?
Yes — all three have individual toggles in Settings. Adjust them anytime without affecting gameplay.
Troubleshooting
The app feels slow or an ad didn’t load
- Make sure you have a stable internet connection (ads require it).
- Force-close and reopen the app.
- Update to the latest version from the App Store.
- If it persists, let us know with your device model and iOS version.
My Pro purchase isn’t showing up
Go to Settings > Restore while signed in with the Apple ID used to buy Pro. If it still doesn’t activate, email us with the order receipt from Apple.
Requirements & languages
iOS / iPadOS 17.0 or later. Optimized for iPhone.
Available in 10 languages:
Contact us
Still need help or want to share feedback?
kyulab · kyulabs@kyulabs.app
Please include your device model and iOS version for faster help.